WizAnn App Support / radius points revision

**Posted by gibbo** 9/16/2015 8:05 pm

the radius points come up on my phone with radius name ie surrey st and etc all 640 but on ipad only surrey st comes up and nothing else

**Posted by Alex** 9/17/2015 5:31 am

If your running 3.0.17 please read this document specifically point 22.

WizAnn Points 3.0.18 (being reviewed by Apple at the moment)

it explains a workaround until the next version is released.

atb

alex

**Posted by gibbo** 9/17/2015 6:20 pm

thanks alex now how do i get the map up when i press the screen and add notes to the point as you have probably noticed i am new to the app

**Posted by Alex** 9/18/2015 5:38 am

Have you purchased the pins from WizAnn, you either buy this or plot your own, the pins from WizAnn is more than 14,000 plotted points.

**Posted by gibbo** 9/18/2015 3:47 pm

i bought them but on an iphone i cannot use and dont know how to transfer so i will just buy again

**Posted by Alex** 9/18/2015 7:09 pm

You don't buy them twice, you need to move the database using itunes, there is a document on here that describes the process of moving the database around.

**Posted by gibbo** 9/18/2015 7:21 pm

for some reason itunes wont download on my laptop

**Posted by Alex** 9/19/2015 9:44 am

not sure what is going on there, but you must use itunes to do the move.

**Posted by gibbo** 9/22/2015 6:42 pm

tried sending my device information just comes back cant connect to outgoing server tried everything giving up now sent the information to dean via facebook messenger as i can recieve emails